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Account Manager

Paro is seeking to grow its team of Account Managers, whose primary responsibility is making sure that our clients have the finance and accounting support they need. AMs are the core of our Operations team, and will work cross-departmentally to ensure flawless execution and fulfillment on every project, as well as to identify new client needs and cross-sell opportunities.

You work hard, but also enjoy a good mid-day laugh, group coffee outing, or attempting a cross-office basketball shot (no prior basketball skills required). You thrive in an open, collaborative environment where consistent feedback and flat hierarchy are valued. You are a team player and look forward to close collaboration between Operations, Sales, and Product. If you’re: passionate about startups, pumped to be a part of growing something amazing, the kind of person who never settles and is always up to try something new, then we want you to join our team.

Who You Are

  • You're passionate about helping SMB's improve their finance department, received a degree in a business-related field, or have picked up the knack for how the finance functions of a business operate. Maybe you work in Accounting or Finance and have since realized that the track to Partner and the quiet corporate roles aren’t for you--you have the knowledge-base, but want more!
  • Quick on your feet, a hard worker, and you love to laugh
  • Empathetic: you understand the needs of current and prospective clients
  • Self-motivated, entrepreneurial, and will use creative approaches to get the job done
  • Excellent verbal and written communication skills
  • Technically proficient with the capacity to quickly learn multiple software platforms (don’t worry, we’ll teach you)
  • Solution-driven and excel at solving problems, particularly in team settings
  • You aspire to learn, grow and succeed in accounting and operations
  • You are able to work efficiently while dodging soccer balls and shooting Nerf hoops
  • You are excited to add to the culture and change the trajectory of our growth by being your awesome self
     

What You’ll Do

  • Develop and maintain relationships with new and existing clients
  • Grow and leverage your accounting and finance domain expertise to match clients with the best Paro freelancers for their project
  • Look for opportunities to improve our clients’ finance and accounting processes and follow through by cross-selling additional service lines
  • Implement new strategies and best practices with the core Operations team
  • Vet and manage a growing team of the best freelance talent out there
  • Consult with Sales team to close new business
  • Match clients and freelance talent to meet goals in an efficient manner
  • Define and shape our customer acquisition strategy
  • Interact with entrepreneurs on a daily basis
     

Nice to Haves

  • Account management experience
  • 1 - 3 years background in client management, financial services, accounting, and / or business administration
  • Consulting experience
     

Benefits

  • Competitive salary + stock options + un-capped commissions
  • Fun and challenging environment that propels career growth
  • Medical, dental, and vision insurance
  • Unlimited PTO – we trust you
  • Opportunity to grow into a leadership role, within Operations or shifting to a different function
  • Monthly happy hours and team outings
  • Catered breakfast on Mondays and Fridays
  • Great office location in Gold Coast, steps away from public transportation (Clark and Division)
     

Our values

At Paro, we pride ourselves on our strong value-system--which we created together as a team--and look to bring on new team members who also embody these values.

Enjoy the journey
We bring energy to an antiquated and stale industry
We embrace fun
We don’t take ourselves too seriously

Have each other’s backs
We are a team; we win together and lose together
We can handle anything
We feel confident to take risks because we serve as each other’s safety net
We are a community, not just a workplace

Do the right thing
We don’t cut corners; we take a long-term view of success
We deposit in the Karma bank
We are loyal to clients and freelancers
We are transparent and don’t hold ulterior motives

Take Smart Risks
We believe that trying and failing is better than not trying at all
We think creatively about obstacles
We challenge assumptions
We are nimble

Never settle
We invent new ways to do what we do
We want to be comfortably uncomfortable and encourage each other to take on new and more challenging projects
We are each accountable for every team member being their best and push each other and give others permission to push u

Be yourself
We bring our whole selves to work; we're cool with who you are, professional and otherwise!
We recognize that everyone brings something important to the table and that conflict helps us grow
We are sensitive to our differences; we value being yourself while making space for others to be themselves
We are committed to creating a culture of inclusion as we grow